We welcome all feedback and are continually striving to improve and deliver a responsive and first class service to all of our clients.
If you have any comments on what we’re doing well, would like to offer a testimonial, or tell us where we could improve our service – please feel free to send us an email at firstname.lastname@example.org
Client satisfaction is our number one priority and we take any complaints we receive extremely seriously.
Please contact us in first instance if you are unhappy with the service we have provided you with. We will do everything we can to address your complaint and put things right as soon as possible.Click to view our Complaints Procedure
Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service.
The Financial Ombudsman Service (FOS) is an agency for arbitrating of unresolved complaints between regulated firms and their clients.
Full details of the FOS can be found on its website http://www.financial-ombudsman.org.uk
The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
They can also be contacted in the following ways:
phone: 0800 023 4567 or 0300 123 9123
Where your complaint relates to products or services purchases online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at http://ec.europa.eu/odr